We ship orders Monday through Wednesday in the order they are
received.

Depending on the destination, some orders may ship on Thursday if Saturday
delivery is available.

If you need delivery on a specific date, please contact us before placing
your order or immediately afterward. We will gladly schedule your shipment
whenever possible.

Most orders are shipped using 2-Day Shipping and are delivered
within 2 business days after shipment.

Some sensitive or larger fish require Overnight Shipping, which
will be indicated during checkout.

We ship using FedEx, UPS, or USPS, depending on the destination
and the best available service.

Depending on the destination and service availability, we ship with:

• FedEx
• UPS
• USPS

We always choose the carrier that provides the safest and most reliable
service for your location.

No.

Once a package has been accepted by the carrier, shipping times are
controlled by the carrier. Although delays are uncommon, they can occasionally
occur due to weather, mechanical issues, or other operational circumstances
beyond our control.

Yes.

We successfully ship live fish to all 50 U.S. states.

Customers in Hawaii must provide a valid Hawaii Import Permit
before shipment. Please email the permit in PDF format so we can attach
it to your package as required.

Yes.

Customers may select Overnight Shipping during checkout for any
order if preferred.

Some fish require mandatory Overnight Shipping because of their size or
sensitivity. Those requirements will be shown on the product listing or at
checkout.

If you use a Promo Code, your order must still total at least $95
after the discount to qualify for Free Shipping.

For example:

• Order Total: $100
• 10% Discount: -$10
• New Total: $90

Since the final total is below $95, the order would not qualify for Free
Shipping.

Absolutely.

If you need your order delivered on a particular date, please contact us
before your order ships. We'll do our best to schedule your shipment to meet
your needs.

Yes.

We ship live fish and aquatic plants during colder months using
appropriate packaging.

For the safety of the livestock, the forecasted low temperature during
transit must be at least 45°F.

If weather conditions are unsafe, we may delay shipment until
temperatures improve.

Please monitor your tracking information and make arrangements for
someone to receive the package on the scheduled delivery date.

Live fish should be brought indoors and acclimated as soon as possible
after delivery.

No, not at this time. We are currently working on obtaining the necessary permits to offer international shipping in the near future. Please check back for updates.

Please research the species before placing your order.

Customers are responsible for understanding the fish's:

• Adult size
• Diet
• Water parameters
• Tank size requirements
• Compatibility with existing fish
• General care requirements

Proper research helps ensure a healthy environment and long-term success
for your new aquatic pets.

We take great care in packing every shipment to ensure your fish arrive
healthy and in excellent condition.

In the very rare event of a Dead on Arrival (DOA), please notify
us within 2 hours of the first delivery attempt and provide the
following:

• Clear photos of the unopened
  original shipping bag, showing the entire bag and the affected fish.
• Clear photos of the DOA fish
  placed on an absorbent paper towel or toilet paper.
• Videos are also welcome and may
  help us process your claim more quickly.

Once we review and approve the submitted photos or videos, we will
work with you to determine the most appropriate resolution, based on the
circumstances and product availability. In agreement with the customer, the
resolution may include:

• A replacement fish (when
  available)
• A refund for the affected fish
• Store credit for a future
  purchase

Claims submitted without the required documentation or after the 2-hour
reporting window may not qualify under our Live Arrival Guarantee.

For the best results:

1. Open the package in a dimly
   lit room. Your fish have been traveling in darkness for one to two
   days, so allowing them to adjust gradually to light helps reduce stress.
2. Float the sealed bag if needed to
   equalize temperature.
3. Add a small amount of aquarium
   water to the bag every 5 minutes for approximately 20 minutes.
4. Gently net the fish and place
   them into your aquarium.
5. Do not pour the shipping water
   into your aquarium, as it contains products intended only for transportation.

Yes.

As long as your order has not yet been shipped, you may:

• Add additional fish or products.
• Remove items.
• Change the species or quantities
  ordered.
• Update your shipping preferences,
  when possible.

Please contact us as soon as possible if you need to make any changes.

Yes.

Orders may be canceled any time before they have been shipped.

Once an order has been shipped, it can no longer be canceled.

No.

For the health and biosecurity of our livestock, we do not accept
returns of live fish or aquatic plants.

If there is an issue with your order, please contact us immediately. We
are committed to providing excellent customer service and will work with you to
resolve any eligible concerns under our Live Arrival Guarantee.

Unless otherwise stated in the product title or description, all live
fish are sold unsexed.

We strive to answer all messages as quickly as possible.

Most inquiries are answered the same day, and almost always within
one business day.